You are welcome to contact us via Email/WhatsApp or the Form below and we will get back to you.
Office Hours
(Monday – Friday)
WhatsApp / Voicemail
Frequently Asked Questions
Q: What are the different ways to order Tim Ho Wan products?
A: You can search for ‘Our Store’ on the website to view store information or place your order via Foodpanda/Keeta
Q: How can I make bulk order for big events?
A: You can place an order under ‘Catering’ on the Foodpanda platform or contact Tim Ho Wan Customercare Team at customercare.hk@timhowan.com
Q: I was charged twice using my credit/debit card. How can I request for a refund?
A: To request a refund, please provide your receipt and contact Foodpanda / Keeta / Tim Ho Wan Customer Care Team at customercare.hk@timhowan.com
Q: I’d like to verify some details on my receipt & food ordered
A: Please directly contact Foodpanda / Keeta / the serving store to verify details on your receipt & food ordered
Q: What are the payment methods?
A: Our stores accept cash, Payme, Octopus, credit cards (Visa, MasterCard), Alipay, WeChat Pay, American Express, UnionPay and JCB credit cards.
Q: Are there job opportunities available at Tim Ho Wan ?
A: Looking to join Tim Ho Wan? WhatsApp our Recruitment Hotline at 4643 2695 (Office Hours: 9:00 AM – 6:00 PM, Monday – Friday). We can’t wait to welcome you!
Q: How can I reach / contact a specific Tim Ho Wan Store?
A: You can search for ‘Our Store’ on the website to view store information.